AEP Ohio Issues Holiday Scam Warning, Offers Steps for Protection
AEP Ohio reminded customers on December 3, 2025 that scam activity has risen during the holiday season, reporting more than 2,000 scam attempts so far this year and outlining clear steps residents should take if they suspect fraud. The guidance matters to Adams County residents because it highlights how scammers use unsolicited calls, texts, emails and in person demands for prepaid debit cards to try to collect payments, and it gives direct contact information and payment channels to prevent loss.
AEP Ohio issued a consumer alert on December 3, 2025 after receiving more than 2,000 reports of scam attempts this year, urging customers to watch for common utility fraud tactics and follow specific steps to protect themselves. The utility emphasized that it will never request personal or financial information through unsolicited phone calls, text messages or emails, and that AEP staff will not demand prepaid debit cards or accept cash or prepaid card payments at customers doors.
The notice listed actions for customers to take immediately. Residents should make payments only through official AEP channels, including BillMatrix, AEPOhio.com and authorized pay stations. Anyone told their service will be disconnected should verify the claim by checking their account online or by calling the phone number printed on their bill, rather than relying on a caller provided number. Customers who suspect fraud are asked to contact AEP directly at 800 672 2231 and to consult AEPOhio.com/StopScams for more information.
For Adams County households the timing is significant. Holiday months often bring a rise in scam activity as fraudsters take advantage of increased bill payments and strained household budgets. Scams that successfully extract payment can cause immediate financial loss and emotional stress, and they can complicate efforts to resolve legitimate billing questions through customer service.
From a policy and market perspective, rising scam attempts raise operating costs for utilities and increase the need for stronger authentication and consumer education. Expanding digital payment options helps convenience, but it also creates new vectors for fraud. Local regulators and utility managers may need to intensify outreach to at risk populations and enforce clearer payment verification standards.
Practical steps for Adams County residents are straightforward. Use AEPOhio.com or BillMatrix for payments, confirm any disconnection notice with the phone number on your bill, be wary of third party payment offers and report suspected scams to AEP at 800 672 2231. More details and tips are available at AEPOhio.com/StopScams.
