County streamlines services, PGC311 centralizes non emergency requests

Prince George's County maintains PGC311 as its central portal for non emergency government services and information. Residents can submit service requests online at PGC311.com at any hour, or call 311 from inside the county Monday to Friday, 7 a.m. to 7 p.m. Typical uses include reporting missed trash collections, scheduling bulky trash pickups, reporting property maintenance or code violations, requesting inspections, and tracking the status of a case with a service request number.

The county website includes an FAQ that outlines what residents should expect after filing a report. The FAQ explains response expectations, when to contact municipal governments instead, and how different county departments use PGC311 to route and resolve requests. That routing function connects callers and online users to the appropriate office whether a case needs sanitation crews, code enforcement, building inspectors, or other department action.

For Prince George's County residents, PGC311 reduces the need to navigate multiple department phone lines or municipal contacts without losing access to local services. The online portal provides convenience for residents who want to file requests outside business hours, while the phone option gives a staffed alternative during regular weekday hours. Each request is issued a service request number so residents can follow progress and hold the system to the county time frames described in the FAQ.

The centralized system also helps the county coordinate responses across diverse communities and service areas. When a problem falls under a municipal government responsibility rather than county authority, the portal and the FAQ advise residents on the appropriate next steps so cases reach the right office faster.

Using PGC311 gives residents a practical means to resolve everyday public service concerns and to monitor follow up. For routine issues such as missed waste collection or property maintenance complaints, start at PGC311.com or call 311 during the posted hours to file a request and obtain the case number needed to track resolution.