Farmington Electric Utility System this week activated a new outage management notification system and live outage map designed to streamline how San Juan County residents report and monitor power outages. Under the new arrangement, customers who call 505‑599‑8444 from a phone number associated with their FEUS account will have their outage report automatically assigned to the address on file and appear on the utility's live outage map.

FEUS officials say the new capability is meant to reduce the time crews spend confirming locations and to improve situational awareness for both utility operations and the public. The system is expected to cut down on duplicate calls and to help dispatchers and field crews prioritize repairs during widespread events that affect multiple neighborhoods.

For local residents, the change has practical implications. Tying incoming outage reports to account addresses can accelerate restoration efforts by pinpointing affected locations quickly, especially in rural parts of San Juan County where distances between service points are large. The feature also offers residents a clearer view of the scale and progress of outages through the live map posted on FEUS’s site at fmtn.org.

FEUS is urging customers to update the phone number on file with their account so calls to 505‑599‑8444 will be correctly recognized by the system. Keeping account information current will be particularly important during storms, infrastructure work, or other incidents that produce outages, the utility says. The new system complements existing ways to report outages and seek information, and it ties into broader efforts by utilities to modernize grid operations and customer communications.

The rollout comes as utilities nationwide adopt digital tools to manage increasingly complex grids and deliver faster, more accurate information to customers. For San Juan County, where some residents depend on electrically powered medical devices or live in areas with limited cell or internet service, any improvement in outage reporting and response can have immediate, tangible benefits.

Residents should note that the enhanced reporting function requires the calling number to match the number linked to the FEUS account; callers whose phone numbers are not on file will need to use other reporting methods or update their account information to take advantage of the new feature. More details and the live outage map are available on FEUS’s webpage at fmtn.org.

As the system is used through the coming months, its practical effects on response times and service restoration will become clearer. For now, FEUS officials emphasize account updates and the new 505‑599‑8444 reporting line as primary steps residents can take to ensure faster, more accurate outage handling across San Juan County.