Jacksonville Issues Boil Water Order For Westgate Area
The City of Jacksonville issued a precautionary boil water order on November 24, 2025 affecting residents on Westgate Avenue and properties west of Westgate Avenue inside city limits. The advisory asks residents to use bottled water if possible or to bring tap water to a rolling boil for at least one minute before using it for drinking, cooking, or brushing teeth, and it remains in place "until further notice" while crews investigate and work to restore normal service.
City of Jacksonville officials on November 24 issued a precautionary boil water order for a defined portion of the municipal system after a disruption to the water supply. The advisory covers residents on Westgate Avenue and properties west of Westgate Avenue inside city limits. The city water department posted the advisory and described the action as a public health precaution while crews work on repairs.
The guidance asks residents to use bottled water if possible. When bottled water is not available the department advised bringing tap water to a rolling boil for at least one minute before using it for drinking, preparing food, or brushing teeth. The advisory remains in place "until further notice" as the city investigates the cause of the disruption and pursues restoration of normal service.
The Journal Courier published the advisory on November 24 and listed the affected area, the boil guidance, and instructions for residents seeking more information. Local households and businesses in the affected area face immediate practical impacts. Residents who rely on municipal water for drinking and food preparation must secure bottled water or allocate time and fuel to boil tap water. Small food service operators, daycare providers, and medical facilities in the zone must follow the precautionary steps to avoid potential exposure and to remain in compliance with public health expectations.
City officials described crews conducting repairs and assessment, but the advisory did not specify a restoration timeline. The absence of a firm timeline increases uncertainty for residents and for institutions that depend on a stable water supply. Morgan County health officials and the city water department will need to provide regular, clear updates to help households plan, particularly for seniors, families with young children, and residents with medical needs who may require additional water supplies.
For now residents should follow the posted guidance, use bottled water when available, and boil tap water for at least one minute before using it for drinking or food related purposes. Those seeking additional information should consult the city water department postings and the contact directions provided in the Journal Courier notice for the latest updates on repairs and service restoration.
