New 911 Ambulance Service Strengthens Royse City Emergency Response
Beginning Jan. 1, American Medical Response began providing around-the-clock 911 ambulance services in Royse City, stationing advanced life support units at the Royse City Fire Department. The change expands local emergency capacity as the city’s population has nearly doubled since the 2020 census, a shift that raises questions about response times, public health readiness, and equitable access to urgent care.
American Medical Response, a division of Global Medical Response, launched full 911 ambulance operations in Royse City at the start of January, placing advanced life support ambulances and crews alongside Royse City Fire first responders to coordinate emergency medical response. The company says the operation will provide 24/7 service to nearly 29,000 residents, staffed by paramedics and emergency medical technicians.
The move comes as Royse City experiences rapid growth, nearly doubling its population since the 2020 census. More residents typically mean higher numbers of 911 medical calls, increasing demand on local emergency systems and heightening the need for coordinated prehospital care. Positioning AMR units at the fire department aims to streamline coordination between ambulance crews and fire personnel for faster on-scene care and transport when needed.
“We are honored to begin serving the people of Royse City,” said David McLaughlin, operations manager for AMR. “Our goal has always been to provide compassionate, clinically excellent emergency medical care. As Royse City continues to grow, AMR is committed to being a reliable partner in public safety and community health.” McLaughlin added that expanding the company’s presence shows commitment to supporting communities and building local partnerships: “We look forward to forging strong local partnerships and providing the highest standard of care to residents as a dedicated part of the Royse City community.”
AMR is part of a larger national network. The organization operates in 40 states and the District of Columbia and says more than 28,000 clinicians and staff care for roughly 4.8 million patients nationwide each year. Locally, residents can expect emergency crews trained in advanced life support protocols to respond to 911 calls, with the potential to affect outcomes in time-sensitive events such as cardiac arrests and severe trauma.
The expansion raises public health and policy questions for Rockwall County leaders and residents alike: how will increased ambulance capacity alter response times across neighborhoods, and how will services be monitored to ensure equitable access for all populations, including older adults, low-income residents, and people living on the city’s outskirts? Transparent tracking of response metrics and community engagement will be important as the city adapts to sustained growth.
For more information, media contact is Ashton Polk, Public Relations Specialist, at Media@gmr.net or 877-418-2980.
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