Paizo Launches New Storefront, Users Report Migration Problems
Paizo launched a redesigned storefront on November 18, 2025, moving its store to BigCommerce and rolling out new subscription and download workflows. The change matters to players and organizers because several users reported missing subscription items, partial download histories, and required password resets during the migration, and Paizo is now triaging reports and continuing data synchronization.
Paizo rolled out a major redesign of its online store on November 18, 2025, migrating to a BigCommerce platform and introducing new navigation and subscription management tools. The company announced the changes on its site, and it encouraged customers to review addresses and subscriptions and to reset passwords on first login. The update aimed to modernize browsing, simplify subscription workflows, and centralize access to digital downloads.
Within hours and days of the launch community members began reporting friction. Forum and social media posts documented required password resets, subscription records that did not automatically transfer, and a library migration that initially showed downloads only back to 2020. Several users said they had to manually relink subscription items, with one specific example involving the Draconic Codex. Those reports prompted Paizo to open forum threads titled Known Issues and Bug Reports and to ask customers to report problems while engineers triage the incoming feedback.
The immediate impacts were practical for hobbyists. Game masters and players who rely on back catalogs of adventure paths and rule expansions found portions of their digital libraries temporarily inaccessible. Organized play coordinators who manage subscriptions and distribute PDFs encountered additional administrative steps. For collectors who keep long standing libraries, the apparent cutoff at 2020 created uncertainty about older purchases and downloads until Paizo completes further synchronization.
Paizo’s public posts and the community threads offer clear steps for users while the migration completes. Customers were advised to reset their passwords, review subscription listings, and report any missing items through the store feedback channels. Community reports also provided workarounds, including how to re add items to subscriptions when those items did not carry over automatically.
As of November 25, 2025, Paizo continues to triage bug reports and to synchronize remaining data. For Pathfinder enthusiasts the situation is a reminder that platform migrations can temporarily affect access to purchased content. Most reported problems relate to data linking and historical downloads, and community discussion has focused on careful verification of subscriptions and the shared process of reporting and resolving issues with Paizo support.
