Paizo Store Migration Leaves Players Offline for Several Days
Paizo took paizo.com offline on November 10 to migrate its store to a BigCommerce powered platform, and the outage lasted longer than the company first estimated. The interruption affected access to PDFs, organized play reporting, and account services, creating practical problems for local game masters and hobby shops that depend on immediate access to purchases and tools.
Paizo initiated a planned sitewide outage at 08:00 Pacific on Monday, November 10, to move paizo.com to a new BigCommerce powered storefront, and the work extended beyond the companys initial estimate of two to three days. Community posts and Paizo staff updates published in the r/Pathfinder2e subreddit showed that by November 13 and November 14 the migration was still underway and the launch window had been pushed into the weekend.
The company warned that multiple paizo.com services would be inaccessible during the migration window, including store pages, forums, downloads, Paizo Connect, organized play reporting, order history, and the digital library. The company announcement posted to community threads said in part, "This is an announcement that paizo.com is currently down for sitewide maintenance as we transition to our new webstore. During this scheduled downtime, you will not be able to access store pages, forums, blogs, or your Paizo digital library. We expect this outage to extend through November 12th, with the new webstore launching on November 13th. However, the glitch gremlins can never be so precisely predicted, so we will be keeping you updated via our socials, newsletter, and this thread! UPDATE 11/13/25: Work is still underway to bring our new webstore online, paizo.com is still offline at this time. UPDATE 11/14/25: We will continue work on paizo.com and the new webstore over the weekend. Thank you for your patience and understanding as we work through the last checks for launch."
Local hobbyists experienced immediate, practical impacts. Game masters who rely on instant access to purchased PDFs or on virtual tabletop bundles for Foundry and other platforms could not download products. Organized play coordinators and local game stores reported difficulty submitting results and checking order histories, complicating weekly events and customer service. Community concern also focused on whether legacy site features such as wishlists and pending shopping carts would transfer to the new system.
The outage highlights wider industry trends and risks as publishers consolidate ecommerce and digital delivery on third party platforms. Centralizing sales and account services can streamline operations and modernize features, but it also creates a single point of failure that can interrupt access to paid digital goods and subscription services. For small businesses and volunteer run organized play programs that operate on tight schedules, even a multi day interruption can reduce attendance and create administrative backlogs.
Local players should check Paizos official channels for final status updates and transaction confirmations, and keep local copies of critical PDFs where licensing allows. For the broader hobby market, this episode may prompt renewed discussion about consumer access protections for digital purchases and the operational resilience of publishers when migrating platforms. Paizo staff and community moderators continued to post updates through the weekend as work concluded and users began to regain access.
