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Settlement Forces Online Retailers to Change Membership Enrollment Practices

New Mexico joined a roughly 4.8 million dollar multistate settlement with TFG Holding, the parent company of JustFab, ShoeDazzle and FabKids, after allegations that customers were enrolled in recurring membership programs without clear disclosure. The settlement, effective November 1, requires clearer checkout disclosures, improved cancellation procedures and bans misleading urgency tactics, and New Mexicans who were automatically enrolled under certain conditions may be eligible for refunds if they file claims by January 30, 2026.

Sarah Chen2 min read
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Settlement Forces Online Retailers to Change Membership Enrollment Practices
Settlement Forces Online Retailers to Change Membership Enrollment Practices

New Mexico Attorney General joined a multistate settlement announced November 17, 2025 that resolves allegations TFG Holding enrolled customers in recurring membership programs without sufficiently conspicuous disclosure. The settlement, which became effective November 1, 2025, brings roughly 4.8 million dollars in total relief across participating states, with New Mexico receiving about 15,000 dollars to address consumer harm in this state.

Under the agreement, TFG Holding will be required to make several business practice changes. Checkout pages must include clearer disclosures for membership programs, cancellation processes must be made easier and more accessible for customers, and companies are barred from using misleading urgency tactics that can pressure shoppers into enrollment. The settlement also establishes a claims process for eligible consumers who were automatically enrolled under certain conditions to seek refunds, with a filing deadline of January 30, 2026.

For Sandoval County residents the immediate dollar impact is modest, since New Mexico’s share is about 15,000 dollars. However the consumer protections embedded in the settlement are more consequential. Residents who subscribed to JustFab, ShoeDazzle or FabKids and who found themselves enrolled in recurring memberships without clear notice should review their records and consider filing claims by the January 30 deadline. The claims portal and eligibility details were outlined in the settlement notice reported November 17.

Economically, the settlement highlights growing regulatory scrutiny of subscription based revenue models. Companies that rely on automatic enrollment for recurring revenue may face higher compliance costs and design changes to checkout and cancellation flows. For consumers, improved disclosure and simpler cancellation could reduce inadvertent charges and increase transparency in online shopping experiences.

From a policy perspective this action fits a broader trend of state attorneys general targeting unclear enrollment practices and deceptive checkout tactics. While the New Mexico payout is small relative to the total settlement, the required operational changes could set precedents that benefit consumers across the country and alter business practices in e commerce.

Consumers in Sandoval County affected by this settlement should check the official settlement materials and file any eligible claims before January 30, 2026. The changes mandated by the agreement are intended to reduce the risk that future shoppers are enrolled in recurring programs without clear and conspicuous notice.

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