Dollar General Agrees to $1.55 Million Settlement, Changes Store Operations

Pennsylvania officials filed an Assurance of Voluntary Compliance with Dolgen Corp., LLC on December 9, 2025 after a statewide investigation found widespread instances where register prices exceeded posted shelf prices. The settlement requires Dollar General to pay $1.55 million in penalties and costs and implement a series of operational reforms aimed at preventing future pricing errors.

Under the agreement stores in the state must update shelf tags weekly and allocate sufficient labor hours to complete those updates. New hires will receive training on price accuracy and honoring the lowest advertised price, and existing employees must undergo annual retraining on the same topics. Each Pennsylvania store will be subject to at least two unannounced price audits each fiscal year, with additional enhanced audits for locations that repeatedly fail checks. The company must correct any reported or known price inaccuracies within 24 hours. Stores also must post notices at each register informing customers that the lowest posted price will be honored and explaining how to request a price override.

The settlement was filed in Allegheny County Common Pleas Court and does not constitute an admission of liability. For employees and managers the agreement translates into concrete operational changes. Stores will need to document and schedule time specifically for price tag updates, and managers will be held accountable for maintaining staffing levels that meet audit and tag update requirements. Frontline employees will shoulder new routine tasks related to price accuracy and will be expected to respond to customer price override requests at the register.

These changes could affect daily workflow and shift scheduling as teams balance restocking, customer service, and compliance duties. The added training and audit regime may increase oversight and create new performance measures for store managers. For workers, the settlement signals that ensuring price accuracy will be an explicit part of job responsibilities and management must plan labor accordingly to meet the court ordered requirements.