New Wylie Resource Center Brings Weekly Domestic Violence Services Closer
Hope’s Door New Beginnings Center has partnered with Hope for the Cities to offer in-person domestic violence support one day a week in downtown Wylie, reducing travel barriers for survivors in eastern Collin County. The weekly presence complements existing shelters in Plano and Garland and will be evaluated for additional hours based on community demand.
On Jan. 8, 2026, Hope’s Door New Beginnings Center and Hope for the Cities confirmed a partnership that has been delivering in-person domestic violence services in downtown Wylie since mid-November. The service is offered one day each week at the Hope for the Cities Resource Center inside The Cross Church Event Center, with Megan Valdez, CEO of Hope’s Door, onsite Wednesdays from 10 a.m. to 3 p.m.
The Wylie location provides crisis support, advocacy, counseling referrals, case management, legal navigation, and prevention and education programs. Staff will serve survivors regardless of gender identity, ethnicity, disability, immigration status, primary language, or sexual orientation. Walk-in support is available Wednesdays at 200 N. Ballard Avenue, downtown Wylie, and the HDNBC 24-hour hotline is 972-276-0057.
For many residents in eastern Collin County, transportation and distance have been significant barriers to accessing shelter-based and office-based services concentrated in larger cities. By placing staff and services inside a community hub in Wylie, Hope’s Door aims to lower those barriers and reach people who might not otherwise seek help. The weekly schedule is intended to complement the nonprofit’s shelters and offices in Plano and Garland while also serving as a local entry point for survivors and their families.
From a service-delivery standpoint, the arrangement reflects a broader shift toward decentralizing social supports into community centers and faith-based facilities to improve access. Hope’s Door will track demand at the Wylie site and may increase service frequency if community need and funding permit. That evaluation will be important for local policymakers and funders weighing investments in expanded hours, transportation assistance, or additional staffing in eastern Collin County.
Local impact is practical: residents who face tight schedules, lack of private transportation, or concerns about traveling long distances now have a nearby weekday option for immediate assistance and referrals. For advocates and social-service planners, the Wylie presence offers a test case for balancing limited nonprofit resources across a rapidly changing suburban landscape.
Residents seeking help or information can visit the Hope for the Cities Resource Center on Wednesdays or call the HDNBC 24-hour hotline at 972-276-0057. As the program gathers usage data over the coming months, officials will determine whether increased in-person hours are warranted to meet demand across Collin County.
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